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Displaying Personalization Blocks - Suppression Issue

allisonr1766284
Level 2
Level 2

Hello All,

I am working on a workflow to send a Dynamic Email to various recipients based on specific products we wish to display in the email. The workflow includes enrichment to add to the table the products they should view within the email and their set preferences. We got this to work, however we have an issue that a given recipient may be opted out from one product, but not any of the others. In this case, we want them to still receive the email, but they would not see their opted out product offering. The confusing part of this is that they are part of the original enrichment and their opt out is found on a read file.

Has anyone had experience with a similar scenario in the past? Any recommendations on how to best move forward are greatly appreciated.

Thank you,

Allie

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