Direct mail export file with broadlog id in Adobe Cam...

[ujjyals87155580]

Hi Experts,

I have a direct mail campaign in ACC. This is exporting data in a flat file with different data getting picked from the broadlog and data linked to the broadlog schema. In the file I am successfully able to export different fields of data linked to broadlog schema. But  I am failing to export the fields of the broadlog schema. Any field of broadlog itself is always getting exported with a value ´0´.

Any suggestions, on how can I solve it.

by the way, I have configured a service provider with service defined in it. The service has the extraction file mappings. I am also using the out of the box delivery template and routing external account for direct mail.

Thanks,

Ujjyal

[iambhosale · Accepted solution]

Hi @ujjyals87155580 

We have done a similar setup for multiple projects as we have implemented file-based channel integration. Also, we add the broadlogid on the file we generate so as to have reconciliation key when we receive a response back from the vendor.

--> We have used direct mail delivery as follows.

--> During Extraction of file format you will get all option from the broadlogRcp schema including broadlogid

--> Then we used to push this file to vendor SFTP using file transfer activity.

[ujjyals87155580]

We tried all the options. Eventually deleted the full set up of service provider and delivery template. It started working post that.

[Jonathon_wodnicki]

Hi,

There's a bug in Campaign where if broadlog id is aliased at all, it'll export as 0.

Remove the field alias and it should be fine.

Thanks,

-Jon