Hello, I have a question that would seem rather simple but I cannot figure it out. I have a WF that sends an email followed by a 5-minute wait activity, after that, I have a split that identifies if an email was opened or not. if opened send another email if not opened do nothing.
In all my test it doesn't matter whether I open an email or not, the WF sends both my test emails through "opened email branch" after the five minute wait
it is not impossible but the out of the box technical workflow is scheduled to pull tracking logs every hour so in order to get you 5-minutes-after-opened tracking logs you might refresh it manually or set another temporary technical workflow syncing the logs every 5 minutes. Also you need to make sure that the messages are delivered because sometimes it takes more than 5 minutes to deliver the messages. So I would wait more than 5 minutes.