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determining if an email was opened after a 5 minute wait activity

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edwardr28531298
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edwardr28531298
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24-01-2020

Hello, I have a question that would seem rather simple but I cannot figure it out. I have a WF that sends an email followed by a 5-minute wait activity, after that, I have a split that identifies if an email was opened or not. if opened send another email if not opened do nothing.

 

In all my test it doesn't matter whether I open an email or not, the WF sends both my test emails through "opened email branch" after the five minute wait

 

here are the rules I have in the split activity. 

edwardr28531298_0-1579884201452.png

 

a snapshot of my WF 

edwardr28531298_2-1579884309572.png

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aminea31289079
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aminea31289079
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28-01-2020

Hello @edwardr28531298 

 

In addition to what @MarcelSzimonisz  said, your conditions on the split activity are not correct.

You are asking if the recipient have a tracking log but you are not checking if the tracking log comes from this specific delivery or not.

That why all your tests go through "opened email brach".

 

BR,

 

Amine

 

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MarcelSzimonisz
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MarcelSzimonisz
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26-01-2020

Hello @edwardr28531298 ,

it is not impossible but the out of the box technical workflow is scheduled to pull tracking logs every hour so in order to get you 5-minutes-after-opened tracking logs you might refresh it manually or set another temporary technical workflow syncing the logs every 5 minutes.  Also you need to make sure that the messages are delivered because sometimes it takes more than 5 minutes to deliver the messages. So I would wait more than 5 minutes.

 

BR,

Marcel