Delivery Status changes from Sent to Failed

[adithyacs86]

Hi Team, 

We are getting a weird results, when the delivery is sent from adobe campaign classic, at first the status in the broad log RCP table is showing as sent for the particular recipient and we pull the report for that delivery which we send to the business. Later afterwards we send the weekly deliveries report where we see the recipient for the same delivery is seen as failed and the most common failure reason we are seeing is "Mailbox Full". 

Just wanted to check if this situation has occurred to any; if so how to resolve such issues. 

Thanks,
Adithya

[Milan_Vucetic · Accepted solution]

Hi @adithyacs86 

this is normal. When a message cannot be sent to a profile, the remote server automatically sends an error message, which is picked up by the Adobe Campaign (bounce) and updated in broadlog. AC will try 5 times by default. Mailbox full error is the soft error and this type of error is managed by a clean-up process, the address is set to a valid status again after 30 days.

Check this link.

Regards, Milan

[adithyacs86]

Hi Milan, I understand the bounce message coming from remote server, but I believe the status can not be sent at the first place and then changed to failed .. right ?

[Milan_Vucetic]

Every status can be updated. Agree it is weird if time is too long between status changes. You should perform a test with one email where inbox is full and see what are the timelines between status changes. It could be that bounce is returned with delay for some reason. It could be delay in the target ISP. You should check if something is wrong with your ISP. Regards, Milan

[adithyacs86]

Hi Milan, Ok I will check on this front to test the mailbox full. Thanks, Adithya

[Sukrity_Wadhwa]

Hi @adithyacs86,

Were you able to resolve this query or do you still need more help here? Do let us know.

Thanks!

[adithyacs86]

Yes this is resolved for me, but based on the earlier comments. Thanks Adithya