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Delivery reports not exporting properly

Forum|Forum|5 years ago
June 5, 2020
1 reply
1974 views

I'm trying to export a report to PDF format but unfortunately i end up with Login page .

Please find the below process i'm following

1)Open the report and click on export

2)click on PDF

3)PDF file is being downloaded which shows login page.

Does anyone have idea??

Regards,

Suresh Kumar

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Best answer by Craig_Thonis

Hi Suresh,

So this looks like you're environment is Campaign Classic, so I might suggest posting this in the Campaign Class forum. That said, also check out the thread below because it's likely the report isn't shared or the phantomJS isn't configured on the backend.

https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/delivery-reports-not-exporting-properly/qaq-p/255533

Regards,

Craig

Craig_Thonis

Accepted solution

Adobe Employee

Hi Suresh,

So this looks like you're environment is Campaign Classic, so I might suggest posting this in the Campaign Class forum. That said, also check out the thread below because it's likely the report isn't shared or the phantomJS isn't configured on the backend.

https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/delivery-reports-not-exporting-properly/qaq-p/255533

Regards,

Craig

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