Delivery blinking red

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Elena919
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Elena919
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18-09-2020

Hello,

 

I set up a workflow but my delivery is not processing it keeps blinking red.

Elena919_1-1600466010015.png

 

This is the error message I am receiving but I am not sure how to resolve this

 

Elena919_2-1600466066076.png

 

 

Can someone please help with this issue? 

 

Best,

Elena

 

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wodnicki
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20-09-2020

Hi,

 

You can see the log for the delivery on the campaign's dashboard tab, in the top right.

 

Thanks,

-Jon

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MarcelSzimonisz
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29-09-2020

Hello @Elena919 

Send us the delivery audit log please

It could be:

  • email or error email is not authorized - add new sender mask in the deployment wizard
  • wrong encoded characters in the html with error message "Error while parsing XML string" - need to find the character and replace it in eg. notepad++ or any other text editor which can show special characters.
  • wrong target defined in "Delivery" activity 
image2020-1-8_10-16-36.png

 

  • and plenty more  i have not seen yet

Marcel

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Sukrity_Wadhwa
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Sukrity_Wadhwa
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01-10-2020

Hi @Elena919,

Were you able to resolve this query with the given solution or do you need more help from us? Please let us know.

Thanks!