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Custom table datas are not getting tracked in Recipient Delivery Log and Tracking Log

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Ritu21
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Ritu21
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11-11-2020

Hi Team,

 

I have built Custom table under Administration >> Campaign Management >> Target mappings.

Using these tables for email delivery. But I'm unable to track the Email whether those records links are "Open"/"Email Click".

records are not coming in tracking Log Rcp and Delivery Log schema.

 

Can anyone please help me to solve this/ Please suggest how can I track the records which are there in custom table

 

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DavidKangni
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DavidKangni
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11-11-2020

Hi Ritu,

 

When you're creating a new target mapping, it will ask you to create dependencies (broadlog, tracking, subscriptions, offers etc) tables during the process. It should be straigth forward.

If you're not able to see these tables, you may disconnect and reconnect. Otherwise, check the process details here

 

Thanks,

David

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Sukrity_Wadhwa
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Sukrity_Wadhwa
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17-11-2020

Hi @Ritu21,

Were you able to resolve this query with the given solution or do you need more help? Do let us know.

Thanks!