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katrin_p
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katrin_p
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25-05-2020

Hi, we want to set up an automated cart abandonment program whereby the abandoned cart items are pulled in automatically from a webservice (in our case the ticketing system) into an email, which is then sent automatically to the patron.

 

How would we best do this?

 

Thanks

Katrin

 

 

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InMo
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26-05-2020

Hi Katrin,

 

You can create a workflow in Adobe campaign starts with a signal activity. This signal will get triggered from a webservice call (with cart items as payload, also email of Patron for linking) whenever someone abandoned cart. This way you access cart items(as variable) in your delivery added further in the workflow.

I am assuming that Patron adding items in the cart are already present in recipient table.

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_Manoj_Kumar
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26-05-2020

Hello @katrin_p ,

There are 2 ways to do this.

Let me know if that helps.