Can't insert activities into CRM365

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menno_74

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menno_74

menno_74

30-01-2018

We are in the process of upgrading from  Microsoft Dynamics CRM 4.0 to Microsoft Dynamics 365.

External account is configured  and I am able to synchronize entities from CRM to Adobe campaign. 

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Next I am able to export contacts and/or leads form Adobe campaign to CRM.

But when I try to insert an appointment, Email or Campaign response, I receive an error:  Error while inserting the object with local ID '399974922', cause: 'An unexpected error occurred.'

By trial and error filled the minimum of required fields, untill the point no errors on missing data are reported  in the logs. Resulting in the unexpected error (http error 500 is logged prior to this message.)

Generic CRM connector:

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And when I use the Specific Dynamics connector (this is based on a simple synchronization: import responses from CRM to campaign via connector, update subject and local change dates and synchronyze these changes back to CRM):

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I get this error:

Error while updating object (local ID: '400048217', remote ID: '691CEA8E-2FF5-E711-A82A-000D3AB4B471'), cause: 'When updating an activity, regarding object id has been provided, but regarding object type was missing'.

adding/removing regardingobjecttpecode does not effect the outcome.

Can't find anything when searching the net regarding these errormessage(s).

Does anyone recognize this ?

Kind Regards

Menno.

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glvarrichio

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glvarrichio

glvarrichio

31-10-2018

Hi Menno,

I´m having the same issue here, have you figured out a solution for this?

Thank you