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Campaign for Analytics Reporting Time Delay

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Roxie423
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Roxie423
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13-01-2021

Dear all,

 

When sending Adobe Campaign email stats data to Analytics for reporting purposes, is there a time delay until when the data can be seen in Workspace?

 

We have send out an email today but the data (e.g. Sent, Open, etc.) isn't showing up after 8hrs. 

Could anyone confirm?

 

Thanks in advance.

 

Best,

Roxie 

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DavidKangni
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13-01-2021

Hi Roxie,

 

The data are sent daily to Analytics. When you send email campaign indicators via Adobe Campaign to the Adobe Experience Cloud using Adobe Analytics - Data connector. This workflow (Sending of indicators and campaign attributes) is triggered at 4am every day and it can take 24 hours for the data to be seen in Analytics workspace..

 

But you can install report builder (Analytics Excel add-on) if you want to make sure the data is already in Analytics DB.

 

Thanks,

David

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scott-simmer
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scott-simmer
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15-01-2021

This service is based on a very out of date Adobe Analytics (ex Omniture) service, the Omniture Datawarehouse and associated API.

 

As identified in the other posts, give up to 30 hrs, due to:

 

1. lag between your Sends, and when the 1x per day webAnalytics workflow runs on the Adobe Campaign marketing server.

2. Adobe Analytics processing time of the received data (usually 2-6 hrs)

 

 

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craigthonis
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13-01-2021

Hi Roxie,

 

Have you gone through the documentation below?

 

https://experienceleague.adobe.com/docs/campaign-classic/using/getting-started/connectors/adobe-anal...

 

One thing I'd suggest is confirming that all the web analytics technical workflows are functional.

 

Regards,

Craig