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Campaign Duplication error


Level 5

Hi Team,

One of my customer facing issue when he duplicates the campaign from the older campaigns which he has already run; he does the following :-

1) Duplicate the campaign

2) Start running the workflow in the campaign

3) when he starts the workflow to execute - he gets the following error message :-

     "Error while executing the method 'WakeupTask' of service 'XTK:workflow'

But when the same thing is done by admin privileges we are able to run the workflow.

Our Analysis :-

1) We provided all the permissions except the admin right to the user ; thinking it might be an access issue  -> getting same error

2) Even when we try to pull the simple query by creating the new campaign -> getting same error

3) We changed the campaign template -> we thought might be issue with the campaign template-> getting the same issue.

Requesting for any help.

0 Replies

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