Campaign Classic Application Server Install can't find Java

luke74282363

03-07-2019

I am working on installing Campaign Classic specifically the Application server but can't seem to get it to recognize Java. I am following the install guide here: Installing the server

Tech stack:

Server: Windows Server 2016 Datacenter (64 bit)

Application: Adobe Campaign Class v7.0.8795 (32 bit)

Open JDK: 1.8.0_211 (32 bit)

Screen Shot 2019-07-03 at 11.04.28 AM.png

Any attempt to start the web server errors out with JVM-510037. I have confirmed Java is installed, and that the environment variables are in the system path.

In the end this will be a hybrid deployment between a 3-tier (web/app/db) on-prem and Adobe Cloud.

Any help will be appreciated! I spent hours searching through Adobe Campaign installations documentation but was not able to find a solution.  

Accepted Solutions (1)

Accepted Solutions (1)

Jean-Serge_Biro

MVP

03-07-2019

Hi Luke,https://docs.campaign.adobe.com/doc/AC/en/INS_Prerequisites_and_recommendations__Application_server....

As written in this documentation, it must be a JDK and not a JRE engine installed.

Application server

Then regarding 32 bits or 64 bits version, I think it should be 64bits. Try to install it please. I think to remember that on old servers I got the 2 libraries 32 and 64 bits installed, but with newer Adobe Campaign version it was a 64 bits runtime and the JDK 64 bits is enough.
However I notice your AC version is 32 bits so I wonder why.

C:\Windows\system32>java -version

java version "1.8.0_201"

Java(TM) SE Runtime Environment (build 1.8.0_201-b09)

Java HotSpot(TM) 64-Bit Server VM (build 25.201-b09, mixed mode)

Anyway, please may you check in your PATH environment variable, you should have these paths in it:

C:\Program Files (x86)\Common Files\Oracle\Java\javapath; C:\Program Files\Java\jdk-11.0.1\bin

Regards
J-Serge

Answers (0)