Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Call Adobe Campaign's API from outside systems

Avatar

Avatar
Validate 1
Level 1
瑶傅
Level 1

Likes

2 likes

Total Posts

4 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 1
View profile

Avatar
Validate 1
Level 1
瑶傅
Level 1

Likes

2 likes

Total Posts

4 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 1
View profile
瑶傅
Level 1

15-02-2019

Hello! I have a question about how can outside systems/webpages call Adobe Campaign Classic's internal API.

The use case is as followings:

1. A user on an EC site add some contents in his/her shopping cart.

2. After 30mins, the user still haven't made purchase.

3. Adobe campaign gets the user's information and send him/her an email to remind him/her of purchasing.

On the EC site, we have an tag collecting user action information. So are there any way that can allow the system managing that tracking tag to interact with Adobe campaign and tell it to send a delivery to that specific user? I'm considering create a SOAP method but have no idea how outside system can call the SOAP method.

Hope you can give me some idea! Thank you!!

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Contributor
MVP
wodnicki
MVP

Likes

938 likes

Total Posts

1,061 posts

Correct Reply

495 solutions
Top badges earned
Contributor
Shape 1
Give Back 100
Give Back 50
Give Back 25
View profile

Avatar
Contributor
MVP
wodnicki
MVP

Likes

938 likes

Total Posts

1,061 posts

Correct Reply

495 solutions
Top badges earned
Contributor
Shape 1
Give Back 100
Give Back 50
Give Back 25
View profile
wodnicki
MVP

15-02-2019

Hi,

Create a workflow with external signal activity and call it with xtk:workflow#PostEvent SOAPAction (documented in jsapi, wsdl, and xtk:workflow schema). You can also make your own more polished/controlled endpoint, though this is usually unnecessary. If volume projections are high and sub-10 second latency is a requirement, you can consider Message Center, though this is too frequently mis-sold for Abandoned Cart projects.

Thanks,

-Jon

Answers (5)

Answers (5)

Avatar

Avatar
Contributor
MVP
wodnicki
MVP

Likes

938 likes

Total Posts

1,061 posts

Correct Reply

495 solutions
Top badges earned
Contributor
Shape 1
Give Back 100
Give Back 50
Give Back 25
View profile

Avatar
Contributor
MVP
wodnicki
MVP

Likes

938 likes

Total Posts

1,061 posts

Correct Reply

495 solutions
Top badges earned
Contributor
Shape 1
Give Back 100
Give Back 50
Give Back 25
View profile
wodnicki
MVP

18-02-2019

Call it with xtk:workflow#PostEvent SOAPAction (documented in jsapi, wsdl, and xtk:workflow schema).

Avatar

Avatar
Give Back
Level 2
amit_singhr7976
Level 2

Likes

9 likes

Total Posts

14 posts

Correct Reply

4 solutions
Top badges earned
Give Back
Boost 5
Boost 3
Boost 1
Affirm 3
View profile

Avatar
Give Back
Level 2
amit_singhr7976
Level 2

Likes

9 likes

Total Posts

14 posts

Correct Reply

4 solutions
Top badges earned
Give Back
Boost 5
Boost 3
Boost 1
Affirm 3
View profile
amit_singhr7976
Level 2

05-02-2020

Hello,

 

You can also try experience cloud trigger option. It provided the option for you to fire the event based on analytics param values in real-time and it also allows you to set the time limit between 10 minute upto 2 hours to send the followup message to customer. Transaction message is widely used for this purpose. Hope this helps.

 

With Regards,

AR

Avatar

Avatar
Validate 1
Level 1
瑶傅
Level 1

Likes

2 likes

Total Posts

4 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 1
View profile

Avatar
Validate 1
Level 1
瑶傅
Level 1

Likes

2 likes

Total Posts

4 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 1
View profile
瑶傅
Level 1

18-02-2019

Thank you! I'll look into SOAP more!

Avatar

Avatar
Validate 1
Level 1
瑶傅
Level 1

Likes

2 likes

Total Posts

4 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 1
View profile

Avatar
Validate 1
Level 1
瑶傅
Level 1

Likes

2 likes

Total Posts

4 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 1
View profile
瑶傅
Level 1

17-02-2019

Hi Jon! I tried to trigger the external signal event by using JavaScript activity in Adobe Campaign. But how can I call PostEvent action from outside Adobe Campaign? Do you have any idea bout this?

Avatar

Avatar
Validate 1
Level 1
瑶傅
Level 1

Likes

2 likes

Total Posts

4 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 1
View profile

Avatar
Validate 1
Level 1
瑶傅
Level 1

Likes

2 likes

Total Posts

4 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 1
View profile
瑶傅
Level 1

17-02-2019

Thank you so much Jon! I think I have a brief picture of what to do. I'll try first and might get back here to ask more specific questions.