Bug using Recipients of a Delivery Query

Avatar

Avatar
Level 1
anh_nguyen_t
Level 1

Likes

0 likes

Total Posts

1 post

Correct reply

0 solutions
View profile

Avatar
Level 1
anh_nguyen_t
Level 1

Likes

0 likes

Total Posts

1 post

Correct reply

0 solutions
View profile
anh_nguyen_t
Level 1

17-12-2020

I encountered a bug while trying to do a re-marketing campaign in Classic. After QA-ing my final recipients after using "Recipients of a delivery" with behavior of "Recipients who have not opened or clicked (email)", I found one record that went against this criteria. 

 

After checking the original campaign, this one record did in fact open and click the email several times. Why did this query not pull this record away from the final audience send for remarketing?

 

 

Accepted Solutions (0)

Answers (2)

Answers (2)

Avatar

Avatar
Give Back 50
Employee
Sukrity_Wadhwa
Employee

Likes

157 likes

Total Posts

926 posts

Correct reply

35 solutions
Top badges earned
Give Back 50
Validate 1000
Validate 500
Validate 250
Validate 100
View profile

Avatar
Give Back 50
Employee
Sukrity_Wadhwa
Employee

Likes

157 likes

Total Posts

926 posts

Correct reply

35 solutions
Top badges earned
Give Back 50
Validate 1000
Validate 500
Validate 250
Validate 100
View profile
Sukrity_Wadhwa
Employee

05-01-2021

Hi @anh_nguyen_t,

Were you able to resolve this query or do you still need more help here? Do let us know.

Thanks!

Avatar

Avatar
Give Back 5
Level 4
prasannakumarmarru
Level 4

Likes

51 likes

Total Posts

59 posts

Correct reply

17 solutions
Top badges earned
Give Back 5
Give Back 3
Give Back 10
Give Back
Boost 50
View profile

Avatar
Give Back 5
Level 4
prasannakumarmarru
Level 4

Likes

51 likes

Total Posts

59 posts

Correct reply

17 solutions
Top badges earned
Give Back 5
Give Back 3
Give Back 10
Give Back
Boost 50
View profile
prasannakumarmarru
Level 4

19-12-2020

@anh_nguyen_t 

Can you provide screenshot of filters you have added so that I may have an idea and also can you generate SQL query generated to understand why the query did not pull that recipient?

Thanks!