api request connection time out

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mpalaves

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mpalaves

mpalaves

25-01-2021

There is a intermittant connection timeout when the api is accessed from my client to adobe campaign. I see the following error in the webmdl.log whenever this occurs:


2021-01-25 10:15:35 WEB-530007 Error relaying '/nl/jsp/soaprouter.jsp' to URL 'http://localhost:8080/nl/jsp/soaprouter.jsp'. (iRc=-60)

2021-01-25 10:15:35 HTTP connection timed out. (iRc=-53)

 

This happens every 15 minutes.

I am new to adobe campaign, can you please suggest me where should I start my troubleshooting.

The only way I can get it working again is bounce both nlserver and httpd. 

I checked the number of connections to adobe campaign instance, active live connections to db. Everything looks fine.

 

We have hybrid instance, and inpremise adobe campaign standard.

 

Thank you.

 

Adobe Campaign Classic

Accepted Solutions (1)

Accepted Solutions (1)

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Milan_Vucetic

MVP

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Milan_Vucetic

MVP

Milan_Vucetic
MVP

26-01-2021

Hi @mpalaves 

Time out will be configured in serverConf.xml like below:

<relay debugRelay="false" forbiddenCharsInAuthority="?#.@/:" forbiddenCharsInPath="?#/"

modDir="index.html" startRelay="false" startRelayInModule="true" timeout="60">

Additionaly you can check:

  • Tomcat side: This threshold is configured in the nl6/tomcat-7/conf/server.xml file. The maxProcessors attribute lets you increase the threshold of the number of queries processed at a time.
  • Database: set of all connections open at the same time on the database.This threshold is configured in the file nl6/tomcat-7/conf/server.xml. The Pool attribute located in dataSource lets you increase the threshold of queries processed simultaneously.

Regards,

Milan

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