Ambiguous subscription data

[SmritiFotedar]

In subscription history, the number of recipient who has subscribed to the service is 1,52,685 . While in worflow, i am targeting 13,880 .I have tried truncating and then re-running the worklfow. I am unable to resolve this conflict. Kindly help.

[_Manoj_Kumar_]

Hello @SmritiFotedar 

Looks like your subscription service already had some subscribers and you added additional 13,880 subscribers. Maybe this is why the counts are different.

[SmritiFotedar]

No thatnot the case, As i have deleted all the subscribers and then restarted the workflow. Still, it is giving me the same count.

[_Manoj_Kumar_]

Hello @SmritiFotedar 

Even you delete the customers from the service. It retains the history as unsubscribed in the history tab.

Add a condition of Action = ' Subscribed'  in the filters.

[SmritiFotedar]

Still if I want to get the refreshed list of the subscribers. How can i delete the previous records and show only current subscribers.

[_Manoj_Kumar_ · Accepted solution]

@SmritiFotedar You will have to delete the data using the update data activity.

[Krishnanunni]

Hi @SmritiFotedar ,

Probably you might have missed to unregister the records that you have deleted from recipients. Subscription service stores the recipient primary key unless we delete from the subscription table or calling unregister before deleting.

[Sukrity_Wadhwa]

Hi @SmritiFotedar,

Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
Thanks!