Alert notification works but Delivery email dont | Community
Skip to main content
Prasanna_Soni
Prasanna_Soni
Level 4
July 29, 2020
Solved

Alert notification works but Delivery email dont

  • July 29, 2020
  • 3 replies
  • 8691 views

Alert notification works flawless – I received email.

Only problem is with Delivery.

 

Audit Logs 

07/29/2020 9:06:09 AM DLV-490038 An error occurred while validating the delivery.

07/29/2020 9:06:09 AM DLV-490043 Delivery action canceled. Unable to export tracking data to the tracking server.

07/29/2020 9:06:09 AM RED-520026 Could not upload redirection information on the tracking server(s).

07/29/2020 9:05:59 AM RED-520025 Communication failed with tracking server 'https://gmde-mid-stage14.campaign.adobe.com'. Please check that the server is started and check if the connection parameters defined in the deployment wizard (or directly in the options), are correct.

07/29/2020 9:05:59 AM RED-520021 Invalid login or password.

07/29/2020 9:05:59 AM Uploading tracking information on server 'gmde-mid-stage14.campaign.adobe.com'...

07/29/2020 9:05:49 AM RED-520025 Communication failed with tracking server 'https://gmde-mid-stage14.campaign.adobe.com'. Please check that the server is started and check if the connection parameters defined in the deployment wizard (or directly in the options), are correct.

07/29/2020 9:05:49 AM RED-520021 Invalid login or password.

07/29/2020 9:05:48 AM Uploading tracking information on server 'gmde-mid-stage14.campaign.adobe.com'...

07/29/2020 9:05:42 AM DLV-490119 Analysis completed in 3s with warnings (2 message(s) waiting).

07/29/2020 9:05:42 AM Applying rule 'Wave scheduling check'.

 

External Accounts 

We did test the eternal account and it test correctly with MTA. Tracking test says succesful. 

 

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Prasanna_Soni
yes .. Dont know how but opened ticket with Adobe and it got resolved

3 replies

Milan_Vucetic
Milan_Vucetic
Level 9
July 30, 2020

Hi @prasanna_soni

as mentioned earlier, your delivery will fail in case that cannot upload data to tracking server.
Alert email are not tracked and they are sent successfully. You must check configuration for tracking on a mid-source server.

Check this link and find relevant configuration for mid-source tracking: mid-source tracking

Regards,

Milan

    Prasanna_Soni
    Prasanna_SoniAuthor
    Level 4
    July 30, 2020
    Let me go through this tomorrow first thing
    Venu_Reddy
    Venu_Reddy
    Level 6
    July 30, 2020

    Hi @prasanna_soni ,

     

    Did you check the Tracking configuration tab under Deployment Wizard in the console whether the parameters defined correct or not.

     

     

    Prasanna_Soni
    Prasanna_SoniAuthor
    Level 4
    July 30, 2020
    Yes and thats correct .. so seems like tracking server is not picking up the delivery
    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    August 5, 2020

    Hi @prasanna_soni,
    Were you able to resolve this?

     

    Sukrity Wadhwa
    Prasanna_Soni
    Prasanna_SoniAuthorAccepted solution
    Level 4
    August 5, 2020
    yes .. Dont know how but opened ticket with Adobe and it got resolved
    Terms & ConditionsAccessibility statement

    Loading footer...