Adobe MC RT instance connection issue

[bsudabathula]

Team,

I am trying to integrate my application directly with Adobe MC RT2 instance to send rtEvents.

I am calling the Session token API with the credentails shared by Adobe Support team  which is throwing "XSV-350012 Invalid login or password. Connection denied. " error message.

 Appreciate  your response.

[dhanesh04s]

Hi @bsudabathula,

Are you using the correct endpoint URL?. The endpoint URL should be the URL used in the external account created for RT instance 2.

Regards,

Dhanesh

[iambhosale]

Hi @bsudabathula 

There can be two major issues here.

1) Downloading WSDL file using MC credentials only: (This step is missed frequently)

This very important step you need to download WSDL files using Message Center credentials given by the support team.

Use below URLs to download WSDL:

Session Token:   https://<server>/nl/jsp/schemawsdl.jsp?schema=xtk:session

RT Event:            https://<server>/nl/jsp/schemawsdl.jsp?schema=nms:rtEvent

Note: Please replace server name as your instance URL

Once you will hit these URLs on the browser adobe will prompt to enter username password. Use MC credentials only shared by the support team.

2) Always use MC user credentials to generate session token and use the same in rtEvent WSDL's push event method

Your application server public IP from where you are calling Adobe Campaign Message Center API should be whitelisted. (Although this is not the reason for Invalid Login Password error). You will get 403 forbidden error and Response Null if IP not whitelisted.

[bsudabathula]

@iambhosale , You are correct. I am trying to get the Schema and it is redirecting to the Login page. I have provided the MC credentials here which is not working. I reached out Adobe Support team and not getting any proper response.

[iambhosale]

How you are downloading WSDL you need to add Marketing Instance URL here and not MC instance.

[iambhosale]

Use below URLs to download WSDL: Session Token: <Marketing_Instance_URL>/nl/jsp/schemawsdl.jsp?schema=xtk:session RT Event: <Marketing_Instance_URL>/nl/jsp/schemawsdl.jsp?schema=nms:rtEvent

[bsudabathula]

@iambhosale, We have a Adobe Marketing Server which is on-Premise and talking to the RT1 instance(Execution instance). We are building a new service which is responsible to send transnational emails and it communicates to RT2 instance. 

Please  let me know is this route is correct or not. (Client --> My Service --> RT2 instance)

[_Manoj_Kumar_ · Accepted solution]

Hello @bsudabathula 
The Session token is valid only for 1 hour. If you will try to use that token then if will give your wrong ID/password error. 
You will have to work with adobe team to get a session token with no expiration time.

Let me know if that helps.
Thanks,
Manoj

[Jyoti_Yadav]

Hi,

First test whether credentials are working fine or not.

Login using credentials provided by Adobe in URL:

https://<server>/nl/jsp/logon.jsp

If it allows you to login, without error of 'Invalid Login/Password', then credentials provided are correct.

Now, follow along steps:

1) Download WSDL for generating session Token using URL:

https://<server>/nl/jsp/schemawsdl.jsp?schema=xtk:session
Use Logon Request page to generate sessionToken for API call to Adobe Campaign

2) Download WSDL for generating RT Event Trigger using URL:
https://<server>/nl/jsp/schemawsdl.jsp?schema=nms:rtEvent
Enter your rtEvent syntax and try to send request. Your would not get error.