Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Adobe MC RT connection issue

Avatar

Avatar
Level 1
sbalustar
Level 1

Likes

0 likes

Total Posts

2 posts

Correct Reply

0 solutions
View profile

Avatar
Level 1
sbalustar
Level 1

Likes

0 likes

Total Posts

2 posts

Correct Reply

0 solutions
View profile
sbalustar
Level 1

01-06-2020

Team,

 

I am trying to call the Adobe MC Rt instance from my development environment using the PushEvents method and getting the below error.

rg.springframework.ws.client.WebServiceTransportException: Forbidden [403]

 

Here is the SoapRequest details which i get it from the log.

 

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Header/><SOAP-ENV:Body><ns2:PushEvents xmlns:ns2="urn:nms:rtEvent"><ns2:sessiontoken>mc/*****</ns2:sessiontoken><domEventCollection><Events><rtEvent email="myemail" type="test_template" wishedChannel="0"><ctx><enrollee>1234</enrollee><amount>12.56</amount></ctx></rtEvent></Events></domEventCollection></ns2:PushEvents></SOAP-ENV:Body></SOAP-ENV:Envelope>

 

The same request is working from  Localmachine, tested it via the soap client.

 

I reached out the Adobe Support team, and they mentioned this could be the issue with the IPwhitelisting and shared my server ip addresses with them and whitelisted in the RT instances.

 

Stil seeing the same issues.

 

Note: I don't think this is a network connectivity issues , because the token api is working but not the pushEvents.

 

 

I have created a support ticket with P1 priority and Adobe support team is work on it for the last 4 days.

Appreciate your help on this.

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Boost 250
MVP
DavidKangni
MVP

Likes

254 likes

Total Posts

367 posts

Correct Reply

150 solutions
Top badges earned
Boost 250
Validate 1
Give Back 5
Give Back 3
Give Back 25
View profile

Avatar
Boost 250
MVP
DavidKangni
MVP

Likes

254 likes

Total Posts

367 posts

Correct Reply

150 solutions
Top badges earned
Boost 250
Validate 1
Give Back 5
Give Back 3
Give Back 25
View profile
DavidKangni
MVP

01-06-2020

HI,

 

instead of using mc and password, please use the session token as below.

DavidKangni_0-1591064135108.png

Thanks

David

Answers (1)

Answers (1)

Avatar

Avatar
Boost 50
MVP
Jyoti_Y
MVP

Likes

87 likes

Total Posts

123 posts

Correct Reply

55 solutions
Top badges earned
Boost 50
Shape 1
Boost 5
Give Back 5
Give Back 3
View profile

Avatar
Boost 50
MVP
Jyoti_Y
MVP

Likes

87 likes

Total Posts

123 posts

Correct Reply

55 solutions
Top badges earned
Boost 50
Shape 1
Boost 5
Give Back 5
Give Back 3
View profile
Jyoti_Y
MVP

02-06-2020

Hi,

 You need to provide sessionToken instead of username/password combination, if in your <config> file,
<securityZone allowDebug="true" allowHTTP="false" allowSQLInjection="false" label="Private Network (VPN)"
name="vpn" showErrors="true" allowUserPassword="false">

 

allowUserPassword= helps you to pass user/password combination.

 

Thanks.