We are getting “SOP-330021 Communication error with server: please make sure it is installed correctly."
Anyone encountered this before? Is there any solution for this problem?
Usually such errors are related to IP through which you are tying to access is not present in white-listed zone.
Just check if anybody else who is accessing from same location is also facing this issue.
Close the Adobe Campaign console >> Navigate to - C:\Users\<ur_user>\AppData\Roaming\Neolane\NL_5 >> clear all the files and directory except "nlclient_cnx.xml" >> Open AC console now and try login.
Please check the below link and you will get an idea where you are missing:
Failure to connect
Perhaps these can help:
Accessing an external database
Configuring Campaign server