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SOLVED

Adobe Campaign Classic Rel 9187 - Users unable to access delivery analysis setting

Ken_Qrious
Level 3
Level 3

After updating to Adobe Campaign Classic Rel 9187 users report they the are no longer able to access the analysis tab for delivery properties in a campaign delivery.  When selecting the analysis tab an error is displayed.

 

Adobe Campaign Classic - Client Console - Error 

XTK-170020 Non authorized access to requested service (right 'admin' needed).

 

 

1 Accepted Solution
Deb007
Correct answer by
Level 5
Level 5

Hi @Ken_Qrious,

I had faced the same issue in past. It is a bug.

There following code in the "Analysis" container of the nms:delivery input form needs to be commented.

 

<soapCall name="GetDbCnxSettings" service="xtk:builder">
<param type="DOMElement" xpathOut="/tmp/dbcnx"/>
</soapCall>

 

Of course you need Admin access to get this done.

 

Thanks,

Deb 

 

View solution in original post

3 Replies
adithyacs86
Level 5
Level 5
Hi , Can you check if the client and version are in the same build.
Deb007
Correct answer by
Level 5
Level 5

Hi @Ken_Qrious,

I had faced the same issue in past. It is a bug.

There following code in the "Analysis" container of the nms:delivery input form needs to be commented.

 

<soapCall name="GetDbCnxSettings" service="xtk:builder">
<param type="DOMElement" xpathOut="/tmp/dbcnx"/>
</soapCall>

 

Of course you need Admin access to get this done.

 

Thanks,

Deb 

 

View solution in original post