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Adobe Campaign Classic - Client Console Eror / IOB - 090020 Error in SSL Library

Forum|Forum|4 years ago
April 8, 2021
2 replies
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Anyone had a similar issue? Appreciate if there is any solution on the error as per above?

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Best answer by Craig_Thonis

Hello Azmierulcm,

So this error typically occurs if the root certificate is not inside the trust store. Campaign is using the certificate stored inside the OS trust store. If your Campaign instance is hosted on the Adobe side then I'd recommend reaching out to Campaign Support as our Ops team would need to be involved to assist with the fix.

Regards,

Craig

Craig_Thonis

Accepted solution

Adobe Employee

Hello Azmierulcm,

So this error typically occurs if the root certificate is not inside the trust store. Campaign is using the certificate stored inside the OS trust store. If your Campaign instance is hosted on the Adobe side then I'd recommend reaching out to Campaign Support as our Ops team would need to be involved to assist with the fix.

Regards,

Craig