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Adobe Campaign CallCenter Outbound Call Integration

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TobyHines
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TobyHines
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TobyHines
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12-11-2020

Hi,

has anybody integrated Campaign with an Outbound Call Center Software Solution?

Is it possible to have Outbound Call be a step in an Adobe Campaign?

Thanks a lot for any feedback,

Best regards

Toby

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craigthonis
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craigthonis
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13-11-2020

Hi Toby,

 

As far as I'm aware, we cannot setup outbound calls within Campaign and the only integration that I'm aware of with a call center is that we can generate the targeting, create an outbound file, send that file to an SFTP where it can be picked up and ingested from the Call Center side.

 

Regards,

Craig

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wodnicki
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17-11-2020

Hi,

 

Robocalling? Would be a custom channel.

 

Thanks,

-Jon