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ACS Cart Abandonment Trigger not working with multiple Products

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bjoernkoth
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bjoernkoth
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29-07-2019

Hey guys,

I am fairly new to Triggers and have a very basic question.

I've been playing around with the filter conditions and would like to set up a basic cart abandonment case where I want to make sure the user has viewed the cart with 1..n products (names taken from the analytics tracking request) but not purchased the product(s).

Sounds pretty simple, I know. However the setup below does not seem to work when I add multiple products.

1801974_pastedImage_0.png

Strangely enough, if I try to just use one product it shows results. So what part of the "Cart View AND (Product 1 OR Product 2)" is wrong?

1801975_pastedImage_3.png

Grateful for any help.

Cheers,

Bjoern

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Adhiyan
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Adhiyan
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29-07-2019

Hi Bjorn,

I think this relates to a problem with Analytics more or less as the product names are being fetched from evars in the Analytics.

Could you please re-post this in the Analytics forum ?

Regards,
Adhiyan

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bjoernkoth
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29-07-2019

ok, will do that