ACC: Older logs

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wALF

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wALF

wALF

06-02-2020

Hiya,

 

We're on hosted on ACC v7 build 8894.  For some reason, when I go to the Home tab and click on Monitoring, I can't seem to view the web (web@default), mta (mta@default) etc. logs for the previous days.  It shows the logs for the current date but not for any other date range I select using the date pickers there.

Can y'all advice what could be wrong here?

 

-Harshal

ACC logs

Accepted Solutions (1)

Accepted Solutions (1)

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craigthonis

Employee

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craigthonis

Employee

craigthonis
Employee

14-02-2020

Hi wALF,

 

Are there any other iterations of the web@default  or mta@default such as web2@default? The log files are only configured to hold so much information before they roll over.  In those cases you may have an mta2 or web2 set of logs for the older log files.  Depending on how active the environment is, these logs may only be for a day or so.  Additionally when you change the date filter, did you refresh the search?

 

Regards,

 

Craig

Answers (1)

Answers (1)

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wodnicki

MVP

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wodnicki

MVP

wodnicki
MVP

10-02-2020

Hi,

 

Did you change the sort from newest to oldest or use the paging at the bottom?

Are there logs for previous dates?

 

Thanks,

-Jon