ACC Direct Mail - stuck at "Personalization Pending"

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RodneyLewis

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RodneyLewis

RodneyLewis

06-02-2020

Hello,

 

I've created a workflow with a direct mail delivery. I disabled approvals for this workflow, though other workflows in the campaign previously used approvals. I executed the workflow only to see the direct mail extract "flashing" for hours now. (The extract is only 1,000 people.)

 

The journal shows the last activity as "deliveryPaper" Action 'Prepare' performed on delivery...

 

Any idea why my extract file is not being created? 

 

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gnathanmitchell

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gnathanmitchell

gnathanmitchell

06-02-2020

If you check the Audit logs in the delivery dashboard is it throwing an error? Like this:

gnathanmitchell_0-1581009203092.png

It will keep retrying from here until you stop it. 

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RodneyLewis

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RodneyLewis

RodneyLewis

06-02-2020

Here's a snag of the audit log screen: DM_Audit_Log.jpg