Hello,
I am currently facing a tracking issue in one of my instances; the server version is : 6.1.1 (build 8708)
The mkt server is a window machine and MSSQL server DB. all mid server are linux + postgreSQL.
At the beginning, i had 5 mids and few years after my client added 2 others.
external account :
- 7 email routing external account : mid1, mid2, ..., mid7
- 7 fda attached to each email routing external account : fda1,fda2,...,fda7
deployment wizard > tracking configurations :
- external url => an https url tracking link (handled by it teams) : https://t.trackings.xxxxx.com/
- externalize tracking management => yes
- external account email routing => mid3 (with fda3) : https://xxxxxxxxxx-mids3.com
=> the tracking instance is enable on this tab
- the tracking system used is "Session web tracking"
Server conf file :
- the redirection section is well configured :
<redirection IMSOrgId="" P3PCompactPolicy="CAO DSP COR CURa DEVa TAIa OUR BUS IND UNI COM NAV"
databaseId="" defLogCount="30" expirationURL="" maxJobsInCache="100"
startRedirection="true" startRedirectionInModule="true" trackWebVisitors="false"
trackingPassword="">
<spareServer enabledIf="$(hostname)!='mids1'" id="1" url="http://xxxxxxxxxx-mids1:8080"/>
<spareServer enabledIf="$(hostname)!='mids2'" id="2" url="http://xxxxxxxxxx-mids2:8080"/>
<spareServer enabledIf="$(hostname)!='mids3'" id="3" url="http://xxxxxxxxxx-mids3:8080"/>
<spareServer enabledIf="$(hostname)!='mids4'" id="4" url="http://xxxxxxxxxx-mids4:8080"/>
<spareServer enabledIf="$(hostname)!='mids5'" id="5" url="http://xxxxxxxxxx-mids5:8080"/>
<spareServer enabledIf="$(hostname)!='mids6'" id="6" url="http://xxxxxxxxxx-mids6:8080"/>
<spareServer enabledIf="$(hostname)!='mids7'" id="7" url="http://xxxxxxxxxx-mids7:8080"/>
</redirection>
https://t.trackings.xxxxx.com/ can load balanced all of this 7 internal urls
1/ when i choose external account email routing => mid1 or 2 or 3 or 4 or 5 (with fda1,2,3,4,5) :
After the tracking technical workflow passed :
- KO : the NmsTracking_Pointer show only 5 of the 7 mids,
- KO : the tracking infos are pushed only on the 5 mids => when we send emails, sometimes we are facing ko link (when the tracking link choose mids6 or 7 for example),
- OK : the tracking logs are well agregated on the server marketing
2/ when i choose external account email routing => mid6 or 7 (with fda6 or 7) :
After the tracking technical workflow pased :
- OK : the NmsTracking_Pointer show only all the 7 mids : OK
- OK : the tracking infos are pushed only on the 7 mids => no issues on links,
- KO : the tracking logs are not agregated on the server marketing
maybe i miss one configuration, but couldn't find what, in order to handle all situations ?
NmsTracking_Pointer :
<?xml version='1.0'?>
<tracking>
<server lastLog="2019-08-23 10:02:15.620Z" lastMsgId="<?xml version='1.0'?>
<tracking>
<server lastLog="2019-08-23 10:02:16.273Z" lastMsgId="159797179" url="http://xxxxxxxxxx-mids4:8080"/>
<server lastLog="2019-08-23 10:02:16.366Z" lastMsgId="170670574" url="http://xxxxxxxxxx-mids5:8080"/>
<server lastLog="2019-08-23 10:02:16.426Z" lastMsgId="154819637" url="http://xxxxxxxxxx-mids1:8080"/>
<server lastLog="2019-08-23 10:02:16.453Z" lastMsgId="138509476" url="http://xxxxxxxxxx-mids2:8080"/>
<server lastLog="2019-08-23 10:02:16.469Z" lastMsgId="158642152" url="http://xxxxxxxxxx-mids3:8080"/>
</tracking>
"
url="https://xxxxxxxxxx-mids3.com"/>
</tracking>
