AC 6.1.1 Classic b8770 Tracking logs issue

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david_garcia1

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david_garcia1

MVP

david_garcia1
MVP

09-05-2018

I am currently facing a tracking issue in one of my instances after upgrading from 6.0.2 to 6.1.1

Tracking files are being generated as expected (redir urls,tags,log)

Instance 1 ( tracking uploads to frontal servers) working fine

Instance 2  (registers to frontal tracking servers), tracking workflow working fine, redirection on links working, [NmsTrackingLogRtEvent not being updated]

What could be the reason?

florentlb

Adobe Campaign

Accepted Solutions (1)

Accepted Solutions (1)

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david_garcia1

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david_garcia1

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david_garcia1
MVP

22-10-2018

Solved as misconfiguration in frontal server config instance datasource hosts.

Answers (5)

Answers (5)

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Gaurang

Community Manager

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Gaurang

Community Manager

Gaurang
Community Manager

04-07-2018

Hi David,

Were you able to find something relevant for your query here?

Gaurang

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Adhiyan

Employee

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Adhiyan

Employee

Adhiyan
Employee

01-06-2018

Hello David,

I believe the table you are looking at , i.e- NmsTrackingLogRtEvent  Should be blank if it's a control instance. This table is populated only on a RT server (Message centre) and in the Control side the table nms:trackingLogEventHisto should be populated.

This is updated by a Mc_sync workflow and not the usual tracking workflow. In the newer version of 6.1.1 there is a new version of the sync workflow that works. Can you check if this is also running fine and then check the data in nms:trackingLogEventHisto

Regards,

Adhiyan

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david_garcia1

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david_garcia1

MVP

david_garcia1
MVP

10-05-2018

The workflow is working fine,

10/05/2018 10:22:05 nlmodule Workflow finished

10/05/2018 10:22:05 nlmodule [575/575] record(s) processed (step 'writer')

10/05/2018 10:22:05 nlmodule : Insertion of 575 record(s) 'writer' step)

10/05/2018 10:22:05 nlmodule : updating 0 record(s) ('writer' step)

10/05/2018 10:22:05 nlmodule : 0 record(s) unchanged ('writer' step)

10/05/2018 10:22:04 nlmodule 575 record(s) result from the union '' (step 'union')

10/05/2018 10:22:04 nlmodule Executing union '' (step 'union')

10/05/2018 10:22:04 nlmodule 0 record(s) selected for the query '' (step 'trackinglog')

10/05/2018 10:22:03 nlmodule Executing query '' (step 'trackinglog')

10/05/2018 10:22:03 nlmodule 575 record(s) selected for the query '' (step 'broadlog')

10/05/2018 10:22:03 nlmodule Executing query '' (step 'broadlog')

10/05/2018 10:22:03 nlmodule Workflow finished

10/05/2018 10:22:03 nlmodule [67/67] record(s) processed (step 'writer')

10/05/2018 10:22:03 nlmodule : Insertion of 67 record(s) 'writer' step)

10/05/2018 10:22:03 nlmodule : updating 0 record(s) ('writer' step)

10/05/2018 10:22:03 nlmodule : 0 record(s) unchanged ('writer' step)

10/05/2018 10:22:02 nlmodule 67 record(s) result from the union '' (step 'union')

10/05/2018 10:22:02 nlmodule Executing union '' (step 'union')

10/05/2018 10:22:02 nlmodule 0 record(s) selected for the query '' (step 'trackinglog')

10/05/2018 10:22:02 nlmodule 67 record(s) selected for the query '' (step 'broadlog')

10/05/2018 10:22:02 nlmodule Executing query '' (step 'trackinglog')

10/05/2018 10:22:02 nlmodule Executing query '' (step 'broadlog')

nmspointer option is updated as expected

<?xml version='1.0'?>

<tracking>

  <server lastLog="2018-05-10 09:25:05.188Z" lastMsgId="100107765" url="http://myhostxxx:8080"/>

  <server lastLog="2018-05-10 09:25:05.444Z" lastMsgId="72282666" url="http://myhostxxx:8080"/>

</tracking>

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david_garcia1

MVP

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david_garcia1

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david_garcia1
MVP

10-05-2018

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shrawans3153003

Employee

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shrawans3153003

Employee

shrawans3153003
Employee

09-05-2018

If data is present in the redirection file, you can check if tracking workflow is running or not .   

Also check the value of option NmsTracking_Pointer.