We're using Campaign Classic, and have been working through the integration to pull segments from AAM. We've completed setup by following this guide and have had Adobe set up the necessary provisions: https://helpx.adobe.com/marketing-cloud/how-to/aam-campaign.html.
When we reach step 10 in the guide above, and click "Select a shared audiences", a new window opens as expected; however, that window never loads any of the Shared Audiences we have created from AAM, please see screenshot below:
It never loads, and we're unable to figure out why this is occurring.
The user attempting to do this is using an Adobe ID with the following permissions:
Admin in all these areas:
Any recommendations would be appreciated, thank you.
We had similar issue and if you see the page that lists the available audiences, and the list is empty, then the issue is with the audience sharing service. We enabled the outbound direction with the two data sources and worked (first one is deleted later). Check if IMSOrgId field is populated on app and tracking servers configuration. If that does not work there’s nothing else I can suggest but open an Audience Manager ticket.