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AAM User getting error screen and less navigation options.

ankitasodhi

Employee

28-09-2017

Question: Users while login into AAM UI whether from marketing cloud or directly from bank.demdex.com, they are seeing an error message and less options in the side navigation menu.

Troubleshooting steps:

  1. Check for the company settings to which user belongs and see for the RBAC enablement. If RBAC is enabled, then proceed with next steps else raise this issue with engineering.
  2. Try to login into AAM UI using marketing cloud as non-admin user OR using bank.demdex.com as non-admin user.
  3. Screen should be like the below screen:

usererrorscreen.jpg

Answer:

Check for the following and perform individual steps:

  1. If RBAC is enabled and user does not have admin privileges, then it is mandatory for the user to be part of at least one group otherwise add user to a group with required permissions based on business requirement.
  2. If RBAC is NOT enabled, check with customer care team which in turn will contact engineering team.

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