TTL for Edge Servers for inbound server sync

Avatar

Avatar

TimeIndicator

Avatar

TimeIndicator

TimeIndicator

12-10-2019

Hi,

Can someone confirm for me whether the below is TTL set by edge servers for syncing with ad server?  I am reading as 14 days so would that mean that any cookie ID that is not active within that timeframe will be deleted.

Thanks

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar

shweta_singh

Employee

Avatar

shweta_singh

Employee

shweta_singh
Employee

15-10-2019

Hello  TimeIndicator

As per our doc here, audience manager deletes user data from our edge servers 14 days after last seeing a user on the Audience Manager platform. If Audience Manager records user activity in within this 14-day cycle, we will keep this data for another 14-days. If the user becomes active again after the 14-day period, there will be a delay between that first new page view and when the user becomes actionable. It takes 6-18 hours to get the full profile back out to the edge center after more than 14-days of inactivity.

When we are saying user data,we are referring to Customer Ids or CRM Ids here.

Regards,

Shweta

Answers (2)

Answers (2)

Avatar

Avatar

shweta_singh

Employee

Avatar

shweta_singh

Employee

shweta_singh
Employee

05-11-2019

Hi TimeIndicator

In case of batch data,we always consider user data present in our keystone/backend servers.

Regards,

Shweta

Avatar

Avatar

TimeIndicator

Avatar

TimeIndicator

TimeIndicator

24-10-2019

Hi shweta_singh,

Does edge server come into play only if we are doing batch update?

Thank ​