Stuck on Step 1 for AAM integration

steve_mullin

20-02-2018

Hi there, I'm attempting to complete the steps outlines here: Audience Manager Targeting Integration and am stuck on the second part of Step 1:

After joining the program be sure to "Request Product Access". This will provision your developer account which is needed for Adobe to do the backend configuration for your integration.

The response from that link is unauthorized:

You have attempted to access Partner Partner Portal content that requires an additional level of permissions.

If you think you should have access or need additional information, please contact Partner Help Desk.

Looking for suggestion on how to proceed. Thanks.

Accepted Solutions (1)

Accepted Solutions (1)

JedMadsen

Employee

22-02-2018

Hi Steve,

I have a login but I've had issues following that direct link as well—instead, try going to the homepage:

https://partners.adobe.com/exchangeprogram/experiencecloud

Make sure you're logged in. Click on the Build link in the menu in the header. Then click on Sandbox on the next page. That should take you to the right place.

Answers (9)

Answers (9)

steve_mullin

21-03-2018

Gaurang Mathur​ - i stumbled across a new page today that looks like an updated version of the one i was given:

Adobe Audience Manager Targeting Integration

vs.

Audience Manager Targeting Integration

You'll notice the difference in Step 1 is the dead link I'm having issues with. I suspect the link I was using is outdated and should be retired?

In any event I'm now stuck on Step 5 waiting for a response on my The AAM Outbound Integration - Request Form. If you could help that would be great. I submitted a ticket for support as I have been waiting for over 7 days thus far. I don't have a ticket number, only this zendesk email address:

Exchange Technical Support <techsupport+id266@adobeexchangeec.zendesk.com>

If you could expedite that review I would greatly appreciate it.

Cheers. Steve M.

Gaurang

Community Manager

21-03-2018

Hey Steve,

Thanks, for the information our teams are working for step 1 and ensuring it doesn't falter any further.

Glad to see you've proceeded till step 5. If you were able to fill relevant information in Step 1.

Thanks,

Gaurang

steve_mullin

19-03-2018

Gaurang Mathur​ - I'm now onto Step 5 and waiting on that response (Audience Manager Targeting Integration )

I don't recall how I got around my original issue w/ Step 1. The guide provides an invalid link still and I believe it needs to be fixed. I'm waiting to see if that becomes an issue for my request w/ Step 5 or not.

Gaurang

Community Manager

19-03-2018

Hey Steve,

Did you get the relevant access to sandbox environment as required?

Please let us know if your still facing issues accessing the sandbox environment.

Thanks,

Gaurang

steve_mullin

23-02-2018

Yes, I have competed step 1A. Guarang. It appears those instructions do not work for other as well (see Jeds reply). Do you have further instructions.

Gaurang

Community Manager

22-02-2018

Hi,

Thanks for reporting it. We'll get back to you shortly. Please message us your details and we will request our partner team to get in touch with you.

Also, we'll update this post to help you with the possibilities.

Thanks,

Gaurang