Specific Segment Data Not exported to outbound FTP

keerthivasanj96

23-10-2018

Hi

I have created a segments by deriving multiple traits from the same folder structure and mapped those segments to Adobe Campaign destination. When configure to receive those AAM segments in ACS, all audiences count shows zero. 

When i tried to debugg with FTP file that is exported from AAM, we didn't find the  segments and few similar segments not present the ftp file itself. But we see data  populating in ACS by using different folder trait (but that folder trait is wrong as per current logic).  Please refer the segment logic and let me know what  stops the data to be exported from AAM. Any technical information is very helpful, because i struck with issue from last one month.

Segment logic

frequency([7635454T] <= 30D) == 1  AND  frequency([10619219T] <= 30D) >= 1  AND NOT  frequency([11466655T,10619222T,10619226T,10619225T] <= 30D) >= 1  OR  frequency([7635454T] <= 30D) == 2  AND  frequency([10619219T] <= 30D) >= 2  AND NOT  frequency([11466655T,10619222T,10619226T,10619225T] <= 30D) >= 1  OR  frequency([7635454T] <= 30D) == 3  AND  frequency([10619219T] <= 30D) >= 2  AND NOT  frequency([11466655T,10619222T,10619226T,10619225T] <= 30D) >= 1 

Traitid                Trait name                                                        Trait path Stored in

7635454            1st-Party Data (Online) Folder Trait                 /All Traits/1st-Party Data (Online)

10619226           App : Page visits : house                               /All Traits/1st-Party Data (Online)/App_SDK traffic

10619219           App : Page visits : baby                                   /All Traits/1st-Party Data (Online)/App_SDK traffic

10619225           App : Page visits : girls                                  /All Traits/1st-Party Data (Online)/App_SDK traffic

10619222           App : Page visits : boy                                    /All Traits/1st-Party Data (Online)/App_SDK traffic

11466655           APP PDP Total View                                         /All Traits/APP PDP

Accepted Solutions (1)

Accepted Solutions (1)

ankitasodhi

Employee

25-10-2018

Hello Keerthi,

Before I proceed with support ticket creation, could you please confirm that all the steps outlined in below document are done as specified.

Audience Manager to Campaign Implementation Guide

Also, you mentioned that you mapped the segments to Campaign destination but Ideally the mapping needs to be done from Campaign UI.

Please follow the above document and let me know on this thread if you still face any issue.

Answers (1)

Answers (1)

ankitasodhi

Employee

25-10-2018

Hello keerthivasanj96056092​,

Thank you for reaching out to AAM Community. We are delighted to have you here!

Regarding your query, I would like to mention that it is difficult to outline whether the issue is on AAM side or with Campaign Configuration just by looking at segment rule and in order to proceed with the investigation we need few more details.

I recommend you to kindly connect with us through amsupport@adobe.com so that we can properly investigate on this matter.