How often does profile merge rule "Authenticated Activity" graph update?

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mandeepkang1981

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mandeepkang1981

mandeepkang1981

20-07-2018

How often does profile merge rule "Authenticated Activity" graph update?

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harishd90

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harishd90

Employee

harishd90
Employee

24-07-2018

Hi Mandeep,

You can create up to 3 different profile merge rules with cross-device data sources. Please note that:

  • Active People: The number of people who have authenticated to your site for the last 60-days.
  • Cross-Device: The total number of Cross-Device IDs stored in the Data Source of the selected Authenticated Profile for the lifetime that the data source has existed.

Below points may help you troubleshoot the newer rule:

  • When was the newer profile merge rule/cross-device data source created? (It looks like it is pretty recent as the numbers seem very low compared to your other rule; and in which case, the active users wouldn't have had a chance to use other devices).
  • Profile merge rules- are both the rules similarly configured?
  • ID sync - Has the id sync for email id been correctly configured?

Hope this helps.

Best,

Harish