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Last week we tried to onboard our CRM on Audience Manager.
To do so, we created specific segments in Campaign and used workflows with a shared audience box.
The Adobe cron eventually passed after 48h and we can now see our segment populated.
However, the onboarded trait linked with our segment remains at zero: how is it possible ?
Also, the number of devices in the total segment population is lower than in our export from the CRM - by around 50% - and we can't understand why it is not the same number in total.
When onboarding CRM data into AAM, please make sure you're viewing the traits cross-device graph / metrics. You can switch the view of the trait by selecting the drop down in the top right on the trait page.