We are trying to onboard the CRM Attribute in AAM ( Non PII )
As a test, I took sample file from and build the Key-value pair for the attribute as syntax provided by AAM (ID "xx"="250")
The onboarding show file processed but show error
Stored records = 0 no format errors but still no data.
cay you guess what can be the error.
I dont see any issue on files . Do AAM team need to enable some config to accept the crm files ? in / in folder
keerthivasanj96056092 .. I downloaded your file to check (ftp_dpm_166681_1540194656.sync).
The one formatting error I can see in there is the missing opening quotes on the PointsEarned key value - see below:
Try and correct this and re-upload your file with a new timestamp and let us know how it goes.
We have re uploaded the file as per your instruction and we get a message saying all 141 records has been stored successfully.
However we yet the see results in UI as well as the traits we build.
Thank you very much for your prompt response. I will keep you posted if any issue or challenges we face.
@keerthivasanj96056092 I'm so sorry I never saw that reply. Unfortunately I no longer have access to this file (ftp_dpm_166681_1540472699.sync). Have you experienced similar issues since then with new onboarded files? Please let me know if I can look at something more recent or feel free to open a Support ticket if needed.
I could find the values in traits for all the 141 entries. however i still try to understand how this CRM onboarding behave. I have some couple of questions which needs to be clarified. Please check how you could help me on this.
Dear Adobe Partner: (ID:166681)
We have received your Adobe Audience Manager Server-To-Server file delivery
Records received: 100
Format Errors: 1
Invalid AAM ID: 0
No Matching AAM ID: 0
No Trait Realized: 99
Records processed: 100
Stored Records: 0
Total devices: 149
Total signals: 6237
Total unused signals: 6237
Total realized traits: 0
Total removed traits: 0
Total traits failed validation: 0
Total users that have traits which failed validation: 0
Job start time: 2018-10-25 19:07:38
Job end time: 2018-10-25 21:32:46
Now the questions are
I am very curious to know the answers for these questions, and i looking forward to do my activity without any failed cases. Please help me on this.
Even i am having the same issue and I am always getting a file format error after the synchronous happened. I just summarize below what i have done for onboarding the CRM data through FTP.
Step 1: I have created the file and uploaded in FTP. The file name format and content format looks below.
File Name: ftp_dpm_166621_1540135956.sync
Content Format: 1805693166 <tab> "ACCOUNT_TYPE"="HAC","Plans"="456","ServiceExpiryDate"="2012-08-04 00:00:00.000","CustomerStatus"="On","ServiceType"="Paid","RegisteredDevices"="2","CSAT"="0.000000000000000000000","IsAppleUser"="N","IsWinUser"="Y","PlanTenure"="1","HasARouter"="N","SDMemoryStatus"="OK","NoOfTimesCalled"="0","CasesCreated"="0","ResolvedCases"="0","TotalSalesAmount"="39.99",,"Calls_Before_Sale"="0","Product"="Free Product for Inbound Sales| Incident Support for MAC| Partner Trial Account".
Step 2: I have created an on boarded trait for all the key values provided in the content format
Step 3: After the file is processed in FTP, we are getting some values in error report saying out of 29 records, 29 in format errors, some time 29 in no trait realization error. Refer screenshot below.
Am not sure what is missed to make this work. So any help would be appreciable.
Could you share some more details about the data source settings?
Is it a cookie based data source or a cross device data source?
When you onbooarded Customer IDs, did you make sure about the format of the file and the key value pairs that are there in the file should have corresponding onboarded traits already.
Also, when you are checking the onboarding status report, is it showing red for the bars (failed) or the green with no matching AAM UUID?