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Any idea which key name that we need to use to identify the users those who visited through iPad/tablet. I tried to use
As per our documentation, if you want to target Tablet & ipad users then you should use below keys respectively
d_device_hardware_type contains Tablet
d_device_model contains iPad OR d_device_marketing_name contains iPad
Once you create the Trait you should wait for ~48 hours so that the Trait reporting can be updated.
For more detail information on Device Targeting wth Platform-level keys, please check below documentation on the same
If your issue still persist, then please create a ticket for the same so that someone from AAM team can help because we need furhter details to troubleshoot this concern.
To open a ticket email your issue to email@example.com.