Workspace: huge lag on downloading and emailing

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danas5884

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danas5884

danas5884

24-07-2017

There seems to be an issue with workspace downloading and emailing workspace reports. I have never had an issue before but today I do. I requested a report be emailed to me hours ago and it still hasn't been sent. I also have requested to download the project a few times and it doesn't download. I get the notification that my download request has been submitted, but nothing else happens.

I'm on a deadline with this project, so this is a definite problem. Is there some kind of issue with this tool today?

Accepted Solutions (1)

Accepted Solutions (1)

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ishans52004352

Employee

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ishans52004352

Employee

ishans52004352
Employee

26-07-2017

Bug already logged. Likely to be fixed with the August Maintenance Release.

Please write in to clientcare@adobe.com with all the details.

Answers (2)

Answers (2)

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rameshk28785

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rameshk28785

rameshk28785

26-07-2017

I am still facing the same issue from yesterday. Can anyone confirm when this issue fixes?

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KristiB1

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KristiB1

KristiB1

24-07-2017

I've noticed the lag time for download and email increasing.  Reports often turn up 4+ hours after they are requested. I'm hoping this is just a phase and not the new norm!