Why FTP delivery shows 'invalid file type' when I choose HTML format?

matheus_moreir1 15-02-2018

I am trying to schedule a report delivery using FTP and HTML format:

Screen Shot 2018-02-15 at 11.35.47.png

But every time I receive the message:

Screen Shot 2018-02-15 at 11.36.34.png

I double checked the FTP server config and there is nothing wrong in receive HTML format.

Is this a bug?

Answers (3)

Answers (3)

matheus_moreir1 16-02-2018

Hi Arun,

It's possible that scheduler doesn't support HTML format. But, in that case, it's a bug.

The option to select HTML is available in the user interface, and the documentation doesn't mention any unsupported format for FTP specifically. It means that this behavior isn't expected.


Agreed. I think this is one for Customer Care, so we can kick off the process to get a bug created for our engineering team.


Dear Matheus,

I hope HTML format is not supported for FTP Scheduler.

Let us wait for the confirmation from other experts.

Thank You