Why FTP delivery shows 'invalid file type' when I choose HTML format?

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matheus_moreir1

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matheus_moreir1

matheus_moreir1

15-02-2018

I am trying to schedule a report delivery using FTP and HTML format:

Screen Shot 2018-02-15 at 11.35.47.png

But every time I receive the message:

Screen Shot 2018-02-15 at 11.36.34.png

I double checked the FTP server config and there is nothing wrong in receive HTML format.

Is this a bug?

Accepted Solutions (1)

Accepted Solutions (1)

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matheus_moreir1

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matheus_moreir1

matheus_moreir1

22-02-2018

I opened an incident. They raised it to a bug and sent it to engineering team.

Answers (3)

Answers (3)

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matheus_moreir1

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matheus_moreir1

matheus_moreir1

16-02-2018

Hi Arun,

It's possible that scheduler doesn't support HTML format. But, in that case, it's a bug.

The option to select HTML is available in the user interface, and the documentation doesn't mention any unsupported format for FTP specifically. It means that this behavior isn't expected.

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Gigazelle

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Gigazelle

Employee

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Correct Answer

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Gigazelle
Employee

22-02-2018

Agreed. I think this is one for Customer Care, so we can kick off the process to get a bug created for our engineering team.

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PratheepArunRaj

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PratheepArunRaj

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PratheepArunRaj
Moderator

15-02-2018

Dear Matheus,

I hope HTML format is not supported for FTP Scheduler.

Let us wait for the confirmation from other experts.

Thank You

Arun