Chatted with a couple people internally, and found there are a few edge cases that might prevent it from showing:
If the login company is flagged as internal to Adobe.
If the login company has a custom contract that prevents this menu item from being shown.
If the switch to see it wasn't automatically turned on due to the presence of one or more report suites belonging to a different billing customer (common in large orgs that might have multiple billing ID's).
If you've verified you're a full admin (and not a standard user who has many admin console permissions enabled), reaching out to your account manager would be the most ideal way to get this resolved.