Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Visitor ID storing two values

Avatar

Avatar
Validate 10
Level 2
anshikaa9828138
Level 2

Likes

8 likes

Total Posts

29 posts

Correct Reply

1 solution
Top badges earned
Validate 10
Validate 1
Boost 5
Boost 3
Boost 1
View profile

Avatar
Validate 10
Level 2
anshikaa9828138
Level 2

Likes

8 likes

Total Posts

29 posts

Correct Reply

1 solution
Top badges earned
Validate 10
Validate 1
Boost 5
Boost 3
Boost 1
View profile
anshikaa9828138
Level 2

27-03-2017

if debugger shows Visitor ID variable handling two values, one is CRM user id and the other is visitor id string, which actually gives the accurate count of visitors and which should be used or ignored.

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Validate 1
Level 4
Saurabh_Kumar1
Level 4

Likes

26 likes

Total Posts

106 posts

Correct Reply

44 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile

Avatar
Validate 1
Level 4
Saurabh_Kumar1
Level 4

Likes

26 likes

Total Posts

106 posts

Correct Reply

44 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile
Saurabh_Kumar1
Level 4

05-04-2017

It isn't conclusive from screenshot (have not seen two rows for Visitor ID in tracking request before) about the Visitor ID being used by Adobe Analytics.
You can probably give a try to a different debugger - "Adobe Marketing Cloud Pulse" extension for Chrome.
Alternatively (given you have permissions to access Data Warehouse or request from your Admin), within Adobe Analytics in top navigation menu follow Tools -> Data Warehouse. Choose "Visitor Id" from Items section (Breakdowns sub-section) & any Metrics say "Visits".
Submit the request & check out the report. Based on the format of Visitor Id value, you should be able to make out if CRM id is being used or not.

Regards,
Saurabh Kumar.

Answers (4)

Answers (4)

Avatar

Avatar
Validate 1
Level 4
Saurabh_Kumar1
Level 4

Likes

26 likes

Total Posts

106 posts

Correct Reply

44 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile

Avatar
Validate 1
Level 4
Saurabh_Kumar1
Level 4

Likes

26 likes

Total Posts

106 posts

Correct Reply

44 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile
Saurabh_Kumar1
Level 4

05-04-2017

Avatar

Avatar
Validate 10
Level 2
anshikaa9828138
Level 2

Likes

8 likes

Total Posts

29 posts

Correct Reply

1 solution
Top badges earned
Validate 10
Validate 1
Boost 5
Boost 3
Boost 1
View profile

Avatar
Validate 10
Level 2
anshikaa9828138
Level 2

Likes

8 likes

Total Posts

29 posts

Correct Reply

1 solution
Top badges earned
Validate 10
Validate 1
Boost 5
Boost 3
Boost 1
View profile
anshikaa9828138
Level 2

04-04-2017

Please find the snapshot attached.

Avatar

Avatar
Validate 1
Level 4
Saurabh_Kumar1
Level 4

Likes

26 likes

Total Posts

106 posts

Correct Reply

44 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile

Avatar
Validate 1
Level 4
Saurabh_Kumar1
Level 4

Likes

26 likes

Total Posts

106 posts

Correct Reply

44 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile
Saurabh_Kumar1
Level 4

28-03-2017

If possible, pls. attach debugger screenshot to effectively answer your query. Regards, Saurabh Kumar.

Avatar

Avatar
Validate 1
Level 4
Løjmann
Level 4

Likes

35 likes

Total Posts

117 posts

Correct Reply

42 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile

Avatar
Validate 1
Level 4
Løjmann
Level 4

Likes

35 likes

Total Posts

117 posts

Correct Reply

42 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile
Løjmann
Level 4

28-03-2017

hi,

If you want to control the Visitor ID your self to identify same user across devices, you should use the s.visitorID variable, see more here: https://marketing.adobe.com/resources/help/en_US/sc/implement/xdevice_connecting.html

An alternative are to store the CRM ID in an eVar, and the perform the user-stitching your self in a 3rd party data warehouse (or data workbench, if you are premium customer)

/Løjmann