Visitor id from native app to webview

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serenaferrin

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serenaferrin

serenaferrin

22-11-2018

I have a hybrid application, one part is native and the other part in webview.

As I told them, developers set the adobe_mc parameter in the url to track the VisitorID.

The problem is that the eVar where VisitorID is stored loses its persistence once user does the transition from native to webview app or vice versa.

Specific funnel example:

1 - the designed eVar is valorized (as a certain VisitorID number) in the native app;

2 - user goes to webview, than the eVar appears not to be valorized (eVarXX = "Unspecified");

3 - user finally comes back to native part and that eVar is valorized again as it was at the very start.

Could you help me?

Thanks in advance.

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serenaferrin

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serenaferrin

serenaferrin

12-12-2018

Hi,

our SDK version is 4.17.1

our AppMeasurement version 2.10.0.

No, we don’t have any custom code to set te s.visitorId. We have just a Query String Parameter Data Element set on "adobe_mc" (Storage duration as Visitor). This Data Element is set as Visitor ID in the cookie settings of the Adobe Analytics Extension in Launch.

We followed these instruction to track the visitor between App and Mobile view:
Android: https://marketing.adobe.com/resources/help/en_US/mobile/android/hybrid_app.html

iOS: https://marketing.adobe.com/resources/help/en_US/mobile/ios/hybrid_app.html

.