Visitor id from native app to webview

Avatar

Avatar

serenaferrin

Avatar

serenaferrin

serenaferrin

22-11-2018

I have a hybrid application, one part is native and the other part in webview.

As I told them, developers set the adobe_mc parameter in the url to track the VisitorID.

The problem is that the eVar where VisitorID is stored loses its persistence once user does the transition from native to webview app or vice versa.

Specific funnel example:

1 - the designed eVar is valorized (as a certain VisitorID number) in the native app;

2 - user goes to webview, than the eVar appears not to be valorized (eVarXX = "Unspecified");

3 - user finally comes back to native part and that eVar is valorized again as it was at the very start.

Could you help me?

Thanks in advance.

View Entire Topic

Avatar

Avatar

serenaferrin

Avatar

serenaferrin

serenaferrin

10-12-2018

I'm talking about Experience Cloud visitor ID, I followed the steps you indicated me for the implementation, and the adobe_mc parameters are correctly displayed during the navigation.

But during transition from native environment to web view the eVar, where our Custom ID (visitor based configuration) is stored, it does not keep the value during web view navigation and I can't see any webview data with a breakdown in our report suite.

Thanks in advance.