Hi,
I am currently tracking video plays on an internal video player that plays site-hosted videos. I have set up the following variables for tracking video:
- Evar 5- Video Name (Expire: Visit)
- Evar 6- Video Segment (Expire: Hit)
- Evar 7- Video Time (counts the seconds the video plays, fires after user changes page or video reaches 100%) (Expire: Hit)
- Evar 8- Content Type (video) (Expire: Hit)
- Event 4- Video Start (Counter)
- Event 5- Video Time (which is mapped in Tealium to Evar 7) (Counter)
- Event 6- Video 100% Complete (Counter)
- Events 7-9- Video 25-75% Complete (Counter)
Additionally, I enabled video reporting in the report suite manager with the following configuration
Conversion Variables:
- Video- Evar 5 (Video Name)
- Content Type- Evar 8 (content type)
Success Events
- Video Time- Custom Event 5 (Video Time)
- Video Views- Custom Event 4 (Video Start)
- Video Completes- Custom Event 6 (Video 100% Complete)
The tags and events appear to correctly fire (specifically eVar7 and event5) and all of these variables in their individual report stage produce the desire output, but the Video Overview report shows Total Time on Video as the number of Video Starts and Avg Time on Video as 1 second. The only odd report output is on the eVar5 (Video Name) report, which correctly counts the number of video starts/plays, but outputs the total time in the same 1 second increments.
Any insight onto where my configuration is off would be welcome. I've been working with developers and the tags are firing- and everything else seems correct except for time logging.
Thank you
Adam
