unexpected error while logging in to Analytics

robertd26720139 07-03-2017


I'm getting an error when logging into Analytics.  Since I can't log in, I can't send in an incident.  I'm getting quite agitated with no clear path forward to get some help.  Anyone have a suggestion?  Here is the error:

An unexpected error has occurred. If the problem persists, please submit an incident to Customer Care through your supported user with the code: 20170306_58bdd3f60d0b3


Accepted Solutions (1)

Accepted Solutions (1)

Community Manager

Hi Robert,

Welcome to the Analytics Community!

Apologies for the inconvenience. That login issue was most probably due to the maintenance going on. In future, you can check out http://status.adobe.com/marketing_cloud for real time system status. 

Also, For Analytics, you can reach out to support by calling to 800-497-0335 or emailing to clientcare@adobe.com.

I hope this helps.


Answers (0)