Unable to request DTM API token for Partner Sandbox

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rgrym666

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rgrym666

rgrym666

25-05-2017

I'm unable to request for the DTM API token for my partner sandbox account. I've tried writing an email to client care and also tried calling customer care. Please help.

Accepted Solutions (1)

Accepted Solutions (1)

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hyderziaee

Employee

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hyderziaee

Employee

hyderziaee
Employee

30-05-2017

Hello,

were you unable to create a ticket with Customer Care? If you are unsupported user, try finding who your organization has as supported user. Otherwise, you can reach out to your Adobe Account Manager for the supported user details as well.

The DTM API token would not be visible to you. It can only be provided by Customer Care.

Let me know if you are still having issues about this.

-Hyder

Answers (2)

Answers (2)

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rgrym666

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rgrym666

rgrym666

25-05-2017

I have a Partner Sandbox account and an admin as well but still unable to see that option.

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TanmayMathur

Employee

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TanmayMathur

Employee

Total Posts

1.2K

Likes

241

Correct Answer

421
TanmayMathur
Employee

25-05-2017

Hi, 

Welcome to the community! 

I am not sure if you have access to that DTM Account. If you do, you can click on your profile on the top right and click on edit settings. You will see the API Token at the bottom. Image attached.

I hope that helps.