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SOLVED

TrackOffline Data Loss

Hello guys,

Anyone knows the reason why we have data loss with TrackOffline=true?

Thanks

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Correct answer by

Hi @Luca_Lattarini ,

Do you have timestamp support enabled for your report suite? If it's Timestamps not allowed, then offline hits will be discarded from reporting.
Here is how you can check this setting: https://experienceleague.adobe.com/docs/analytics/admin/admin-tools/timestamp-optional.html?lang=en#....

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Correct answer by

Hi @Luca_Lattarini ,

Do you have timestamp support enabled for your report suite? If it's Timestamps not allowed, then offline hits will be discarded from reporting.
Here is how you can check this setting: https://experienceleague.adobe.com/docs/analytics/admin/admin-tools/timestamp-optional.html?lang=en#....

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