Track Exit Users

Avatar

Avatar

pankajdev0027

Avatar

pankajdev0027

pankajdev0027

01-10-2020

Hi Team,

 

I want to track the reason why there is drop(exit) of users after particular stage in a mobile app. I used the Flow to see the journey of the users and found 10% of previous step are exiting and approx. 5% are going back to previous page.

So I want to track two thing
1. Why the users are exiting?
2. Why they are going to previous step?

 

Regards,

Pankaj

Accepted Solutions (0)

Answers (1)

Answers (1)

Avatar

Avatar

yuhuisg

MVP

Avatar

yuhuisg

MVP

yuhuisg
MVP

01-10-2020

I don't think you can track "why" with AA. I imagine you'd need to ask your users for their reasons, which a survey might be more appropriate for.