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SOLVED

Track Cros Activity between 2 Mobile Apps

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Level 1

Hi everyone,

 

We are planning to have 2 different mobile apps with an important traffic between them.Many links from one app to the other. Here, thinking in terms of analysis we would like to have the following,

 

1- Full Customer Journey - Understand the flow between pages between both apps

2- Get a deep analysis of each app individually

 

In terms of defining the ideal structure (report suites). What is the best practice in Adobe? 1 single report suite with all data? 2 different report suite per each of the apps + 1 global report suite (secondary server call) with both data, more options?

 

Thanks
Best regards

1 Accepted Solution

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Correct answer by
Community Advisor

Dear Pablot,

I stopped using Global and Secondary Report Suites concepts after the introduction of Virtual Suite. So, it is best practice to create One Report Suite and then create a segment to separate two applications using Virtual Report Suites. And, when a visitor navigates between one application to another you need to pass the visitor ID from one application to another through some means so that the session persists.

Thank You, Arun.

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2 Replies

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Correct answer by
Community Advisor

Dear Pablot,

I stopped using Global and Secondary Report Suites concepts after the introduction of Virtual Suite. So, it is best practice to create One Report Suite and then create a segment to separate two applications using Virtual Report Suites. And, when a visitor navigates between one application to another you need to pass the visitor ID from one application to another through some means so that the session persists.

Thank You, Arun.

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Level 5
One way to pass visitor IDs between properties is appendVisitorIDsTo (https://docs.adobe.com/content/help/en/id-service/using/id-service-api/methods/appendvisitorid.html). Note that you can either store this in a variable (e.g. an s.eVar), or could try to set the ID being passed as the ID for the second application.