Track a modal when it is closed without ant event interaction

Bsmith320

17-05-2016

I have been tasked with tracking when a modal is closed without interacting with any of the two events. The modal has a login and registration buttons. The product manager wants to know how many visitors open the modal and then close it without clicking on either button. What is the best solution track that scenario?

Thank you,

Bill

Accepted Solutions (1)

Accepted Solutions (1)

flandyroyd

23-05-2016

Hi Bill,

Is there an "X" to close the modal or do they simply click outside of it to exit (or are both options available)?  Without some sort of an action to capture (i.e., a click), it will may be difficult to measure.  You could enable pathing on the preceding action (i.e., capture the click that opens the modal and store in a s.prop), then capture any subsequent action such as a page view to tell you where they're navigating to after opening the modal.  That way even if you can't measure the specific action taken to close (or exit) the modal, you could at least see where they are (or are NOT) going next.

Hope this helps...

Randy